Step 01 / Configure
Set Up Your Facility Your Way
Define locations, doors, operating hours, and capacity per door. Set booking rules for each location — from open access to invite-only. Every setting is per-location, so a single account can run multiple facilities with completely different policies.
Locations, doors, and operating hours
Capacity constraints per door
Booking access policy per location
Document requirements for carriers
Team roles and permissions
Step 02 / Book
Appointments That Come With Rules
Carriers book through the self-service portal — or facility staff schedule directly. Either way, every appointment captures the carrier, references, time window, and any required documents. Policy controls mean you decide exactly who can book and how.
Carrier self-service portal booking
Direct scheduling by facility staff
Document requirements enforced at booking
Reschedule and cancel workflows
Appointment messaging thread
Step 03 / Check In
Drivers Check In. Data Appears.
No app. No account. Drivers tap a link, scan a QR at the gate, or use an on-site kiosk. The moment they check in, an arrival is created in the facility's live queue — with any mismatches flagged as exceptions immediately.
Unique secure link per appointment
QR code at gate or in driver instructions
On-site kiosk for walk-in lookup
Mismatches flagged instantly as exceptions
Arrival appears live in facility queue
Step 04 / Assign
Gate Takes Control
Gate staff see a live queue of everyone onsite. They assign doors, release trucks to the dock, and manage holds — all from one screen. Exceptions are resolved before they become delays.
Real-time arrivals queue
Door assignment and release to dock
Holds for incomplete paperwork or early arrivals
Exception resolution workflow
Two-way driver SMS for instructions (Advanced)
Step 05 / Execute
The Dock Board Runs the Floor
The dock status board shows every door — what's there, what's next, and where each truck is in the work cycle. Dock staff progress work directly from the board. Fewer radio calls. Less confusion. More throughput.
Door-centered live board for dock staff
Work states: at dock → working → complete
All screens update live — no refresh needed
Appointment messaging through completion
Step 06 / Analyze
Data That Improves the Operation
Every appointment, check-in, and exception generates operational data. Analytics surfaces throughput trends, carrier performance, and utilization patterns — so you can identify bottlenecks and make the case for change. Exportable for ops leadership reviews.
Appointment and utilization rollups
Carrier performance tracking
Exception trends over time
Export for leadership reporting